VIP Pinay Privacy Policy – How We Handle Your Data

1About This Policy

This Privacy Policy describes how VIP Pinay ("the Platform," "we," "us") collects, processes, and stores the personal data of players and visitors who use the platform at vippinay.app. It applies to all interactions with the platform, including account registration, gameplay, deposits, withdrawals, and customer support.

This Policy should be read alongside our Terms and Conditions. Terms used but not defined here have the meaning given to them in the Terms and Conditions.

We are committed to handling personal data with care and in accordance with applicable data protection principles. If you have questions about how your data is handled, please contact us using the details in Section 13.

2Data We Collect

We collect personal data when you register, use the platform, make transactions, or contact customer support. The categories of data we collect include:

Registration and Identity Data

• Full name, date of birth, gender
• Email address and mobile number
• Government-issued ID documents (for identity verification / KYC)
• Residential address

Account and Gaming Activity Data

• Login history, session data, and device information
• Game participation records, bet history, and account balance history
• Bonus usage and promotional interaction records

Financial and Transaction Data

• Deposit and withdrawal records in Philippine Peso
• Payment method details (e.g. bank account references, e-wallet identifiers) — not full card numbers
• Transaction timestamps and amounts

Technical and Usage Data

• IP address, browser type, and operating system
• Device identifiers and screen resolution
• Pages visited, time spent, and click-through behaviour on the platform
• Error logs and crash reports

Communication Data

• Messages sent to customer support
• Survey responses and feedback submitted voluntarily

3How We Use Your Data

VIP Pinay uses the personal data we collect for the following purposes:

4Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the services you have registered for, including account management, gameplay, and financial transactions.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering, identity verification, and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Where we have asked for and received your consent for a specific processing activity, such as optional marketing communications.

5Sharing Your Data

VIP Pinay does not sell your personal data. We share data only where necessary and only with the following categories of recipients:

• Identity verification providers: To confirm your identity and age during KYC checks, as required for account registration and withdrawal processing.
• Payment processors: To facilitate deposits and withdrawals in PHP via local bank transfer, InstaPay, and supported e-wallets. These providers handle transaction data under their own privacy and security standards.
• Game software providers: Game developers may receive limited technical data to facilitate gameplay on their platforms, consistent with their own data processing terms.
• Fraud prevention and security services: To identify and prevent fraudulent activity and protect the integrity of the platform.
• Legal and regulatory authorities: Where we are required by law or a competent authority to disclose personal data.

All third parties who receive personal data from VIP Pinay are required to handle it securely and only for the purposes for which it was shared.

6Payments and Financial Data

All financial transactions on VIP Pinay are conducted in Philippine Peso. When you make a deposit or request a withdrawal, your transaction details are passed to the relevant payment processor to complete the transfer. VIP Pinay retains a record of transaction amounts, dates, and payment method references for account management and compliance purposes.

We do not store full bank account numbers or e-wallet passwords. Payment credentials are handled directly by payment service providers under their own security frameworks. You should review the privacy policies of any payment provider you use in connection with your VIP Pinay account.

7Cookies and Tracking Technologies

VIP Pinay uses cookies and similar technologies to operate the platform and improve the user experience. Cookies are small text files stored on your device when you visit the site. We use the following types:

• Essential cookies: Required for the platform to function, including maintaining your login session and remembering your game preferences.
• Analytics cookies: Used to understand how players navigate and use the platform, so we can improve content and performance. Data collected is aggregated and not linked to individual identities.
• Security cookies: Used to detect and prevent fraudulent access, including session integrity checks.

Most browsers allow you to control or disable cookies through their settings. Disabling essential cookies may affect your ability to log in and use certain platform features.

8Data Security

VIP Pinay implements technical and organisational security measures to protect your personal data against unauthorised access, disclosure, loss, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and the platform
• OTP-based verification for sensitive account actions
• Access controls limiting internal access to personal data on a need-to-know basis
• Regular security monitoring and logging of account activity

While we take reasonable steps to protect your data, no platform can guarantee absolute security. If you suspect unauthorised access to your account, please contact support immediately at [email protected] and change your password.

9Data Retention

We retain your personal data for as long as your account remains active. After account closure, we retain data for a further period as required by applicable law — typically to meet anti-money laundering record-keeping requirements, resolve disputes, or respond to regulatory enquiries.

Data that is no longer required for any of these purposes is securely deleted or anonymised so it can no longer be linked back to you. Specific retention periods vary by data type and applicable legal requirements.

10Your Rights

As a registered player, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected].

• Right to access: You may request a copy of the personal data VIP Pinay holds about you.
• Right to rectification: You may ask us to correct any inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations.
• Right to data portability: Where applicable, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

We will respond to data rights requests within a reasonable timeframe. Some requests may be limited where legal obligations require us to retain or process certain data.

11Minors

VIP Pinay is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account, we will close the account and delete the associated personal data as promptly as possible.

If you are a parent or guardian and believe that a minor in your care has registered on the platform, please contact us immediately at [email protected].

12Changes to This Policy

VIP Pinay may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where practical, notify registered players by email or in-platform notification.

Continued use of the platform after any update to this Policy constitutes acceptance of the revised terms. We encourage you to review this page periodically.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to report a privacy concern, please reach out to the VIP Pinay support team.

Email: [email protected]

Website: vippinay.app

We aim to respond to all privacy-related enquiries within five business days. For urgent security concerns — such as suspected unauthorised account access — please contact us immediately and change your account password as a first step.